Frequently Ask Questions
1. How I use HealthCap apps if I do not have any app stores in my mobile phone?
You can download the APK file at the main page of HealthCap website even if you do not have any App Store or Google Play Store in your mobile phone or tablets.
2. What can I do if I do not recieve the verification code?
If you do not receive the verification code within 30 seconds, you can press 'resend' to receive a new set of verification code.
3. Can I use HealthCap apps outside Hong Kong?
1.How can I upgrade to HealthCap Premium Version?
After registration of HealthCap Basic Version, you could click 'Buy Now' button at the page of HealthCap Premium Version, and follow the payment procedures accordingly. (Each Premium account is HKD120). Your account will then be upgraded within 1-3 working days.
2. My payment is completed. Why my account is not yet upgraded?
Your account might not be upgraded due to the following reason(s):
3. How can I link with my family members' account after the upgrade?
Please refer to the video clip "How to Synchronize Health Data of Family Members" in HealthCap Tutorial.