Frequently Ask Questions
3. How can I check the current status of my order processing?
When the transaction is completed successfully, you will receive an email as "Order Confirmation" and it will list all the information of the confirmed order.
4. Can I modify or cancel an online order?
Once an order is confirmed, it cannot be modified or cancelled.
5. Can I change the delivery address on the order?
If you need to change the delivery address, please contact SF Express directly.
Customer Service Hotline: 27300273
1. What is the payment method?
Payment for this product is done online through PayPal (accept credit cards).
The payment process supported by the PayPal platform is encrypted. During the payment process, information about your PayPal account or credit card will be protected by PayPal and will not be shared with us. So, you could use it with no worries.
2. What should I do if I do not have a PayPal account?
You do not really need to have a PayPal account as you can choose to pay directly by credit card:
Delivery and Pickup
3. How long does it take to receive the product after purchase?
Under normal circumstances, the product will be delivered to the designated address or SF Express pick-up point within 3-7 working days after the order is confirmed.
Other than statutory holidays, Typhoon Signal No. 8 or above, or Rainstorm “Black” Warning Signal hoisted, SF Express will deliver goods in designated areas in Hong Kong from Monday to Saturday. The exact delivery time will depend on the arrangement of the logistics company.
2. Do I need to pay additional delivery charges?
If you purchase a HealthCap Bluetooth Blood Pressure Monitor, the local delivery fee is around HK$30*, and SF Express will collect it on delivery.
For purchase of 2 or more, local delivery fee is free.
*The freight will be subject to the latest price of SF Express.
4. Can purchase outside Hong Kong or other countries be supported?
We are happy to serve you in different regions. Please contact us through email at [email protected]
1. What is the delivery method?
This product is sent by SF Express.
After the product is dispatched, the shipping information and tracking number will be sent to you via the phone number provided.
Other than residential or business address, you can also choose to pick up the product at SF Store Locations, SF Service Partner Locations or EF Lockers by filling in the delivery address field with (i) code of SF Express Stores/SF Service Partner Locations or EF Lockers and, (ii) the detailed address.
For information about SF Stores, SF Service Partner Locations or EF Lockers, please refer to:
• SF Store Locations: https://www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/
• SF Service Partners: https://www.sf-express.com/hk/en/dynamic_function/S.F.Network/S.F.-Service-Points/
• EF Locker Locations: https://www.sf-express.com/hk/en/dynamic_function/S.F.Network/EF-Locker/
Maintenance and Return
1. Is there maintenance service for the product?
This product sold by our company have a one-year warranty service based on the date of official electronic receipt. When warranty service is required, a valid official receipt must be presented.
For other maintenance, please refer to page 19-20 in User’s Manual of "HealthCap Bluetooth Blood Pressure Monitor".
3. Can I request a refund?
Under normal circumstances, if the order has been submitted and paid, no refund will be accepted.
If you find any abnormality in the product, please send email to us at [email protected]alth.com.hk, within 7 working days after delivery, with the order number, registered name, contact number and abnormality found. We will follow up for you as soon as possible.
2. What should I do if there is abnormality found in the product?
If there is abnormality found within 7 days after receiving the product, please send email to us at [email protected] with the following information:
Email subject: "Replacement of HealthCap Bluetooth Blood Pressure Monitor"
Email content: Please provide (i) order number, (ii) registered name, (iii) contact number and (4) abnormality or reason for replacement
Please note that the product must be brand new with all packaging (including but not limited to the integrity of the product, accessories, packaging, original carton, and all accompanying documents or information); otherwise, execution of your replacement right may be affected or you may be liable to the damage cost.
When the returned product is checked and accepted, the replacement procedure will be started and you will be notified by email before the product is dispatched.
In case of any disputes, the company reserves the right of final decision.
1. How should I set the year, date and time?
Setting the YEAR: Press the [SET] (or [設定]) button for about 3 seconds until numbers on screen are flashing. Then, press the [MEM] (or [記憶]) button to set the year (increases by 1 for each press), and finally save the setting by pressing the [SET] (or [設定]) button again.
Setting the DATE: After setting the year, the screen for setting the date (month and day) will be shown. The initial setting of the month and day is 1/01. When 1 (for month) is flashing, press the [MEM] (or [記憶]) button to adjust (increases by 1 for each press), and save the setting by pressing the [SET] (or [設定]) button. Then, set the day in the same way as setting the month.
Setting TIME: After setting the year and date, the screen for setting the time (hour and minute) will be shown. So, set the hour and minute separately in the same way as setting the date.
2. Will the date and time settings on the blood pressure monitor affect the date and time of blood pressure data uploaded?
No, the time for uploading blood pressure data is based on the time setting in the HealthCap App (i.e. Hong Kong Standard Time) and will not be affected by the date and time settings on the blood pressure monitor.
3. How can I adjust the volume of voice navigation?
Press the [SET] (or [設定]) button for about 3 seconds until the screen flashes. Then, press the [SET] (or [設定]) button 5 times until the "SP" layout is shown. Press the [MEM] (or [記憶]) button to switch the volume to 1, 2 or 3, or select OF to turn off the voice navigation. Finally, save the setting by pressing [SET] (or [設定]) button again. (The blood pressure monitor will shut down after setting.)
4. Can the voice navigation of the blood pressure monitor be turned off?
Yes. Select OF in the adjustment of voice navigation to turn off the voice navigation. Or, press [SET] (or [設定]) button once after turning on the blood pressure monitor to turn off the voice navigation.
5. After the blood pressure is measured, why is the blood pressure data not automatically stored in HealthCap?
Before measuring blood pressure, you must first launch to the HealthCap App and connect it with the blood pressure monitor through Bluetooth. Then, you may press "Start" in the HealthCap App to perform blood pressure measurement.
For setting up Bluetooth connection between HealthCap App and HealthCap Blood Pressure Monitor, please refer to the leaflet "Six Steps to Connect to HealthCap App" in the package of blood pressure monitor or the webpage "Six Steps to Connect with HealthCap":
6. If I haven't downloaded HealthCap, can the blood pressure monitor still be used?
Yes. Press the [Start/Stop] (or [開始／停止]) button to turn on the blood pressure monitor. Then, press the [Start/Stop] (or [開始／停止]) button again for about 3 seconds, the voice navigation will prompt that blood pressure measurement is about to start.
Having said that, we still recommend you to use the blood pressure monitor with the HealthCap App for checking blood pressure reports and monitoring blood pressure trends regularly.
7. Why is the blood pressure record in memory records different from the BP readings just measured?
Press the [MEM] (or [記憶]) button, the screen will display AVG. This set of data is the average of the last three measurement records. Press the [MEM] (or [記憶]) button again, the most recent record (i.e. the blood pressure readings just measured) will be shown.
8. Why can't other Bluetooth-enabled applications be connected with the HealthCap Bluetooth Blood Pressure Monitor?
HealthCap Bluetooth Blood Pressure Monitor is only manufactured for connection with the HealthCap App.