Question 1

1. What is the payment method?

Accepted Answer

Payment for this product is done online through PayPal (accept credit cards).
The payment process supported by the PayPal platform is encrypted.  During the payment process, information about your PayPal account or credit card will be protected by PayPal and will not be shared with us.  So, you could use it with no worries.

Question 2

2. What should I do if I do not have a PayPal account?

Accepted Answer

You do not really need to have a PayPal account as you can choose to pay directly by credit card:
 
https://static.wixstatic.com/media/undefined

You can refer to "Purchase Process" to learn more.

Question 3

3. How can I check the current status of my order processing?

Accepted Answer

When the transaction is completed successfully, you will receive an email as "Order Confirmation" and it will list all the information of the confirmed order.

Question 4

4. Can I modify or cancel an online order?

Accepted Answer

Once an order is confirmed, it cannot be modified or cancelled.

Question 5

5. Can I change the delivery address on the order?

Accepted Answer

If you need to change the delivery address, please contact SF Express directly.
　SF Express:
　Customer Service Hotline: 27300273
　Website: https://www.sf-express.com/hk/en/

Question 6

1. 我該如何下載HealthCap拍健？

Accepted Answer

請使用智能手機到Google Play Store或Apple App Store下載「HealthCap 拍健」手機應用程式​，費用全免。

Question 7

2. 為甚麼要下載HealthCap拍健?

Accepted Answer

1. 協助管理閣下的血壓數據。
2. HealthyU健康大學堂最新訊息皆會由HealthCap拍健手機應用程式發放。(包括講座/工作坊的報名資訊)

Question 8

1. 我的手機並沒有 App Store，可以使用拍健嗎？

Accepted Answer

可以。即使手機或平板電腦中未能支援 App Store 或 Google Play Store，您亦可於拍健網站首頁中的「按此下載 APK」下載拍健應用程式。
https://static.wixstatic.com/media/undefined

Question 9

2. 甚麼是驗證碼？

Accepted Answer

當新用戶註冊時，系統將透過手機短訊 (SMS) 傳送驗證碼至該手機號碼，以作驟證並確認該手機號碼的申請。

Question 10

3. 我沒有收到驗證碼，該怎麼辦？

Accepted Answer

若在30秒後仍未收到驗證碼，您可以按「重發」以再次收取最新的驗證碼。
　短訊傳送速度和支援情形會依您所在的地區和行動服務供應商而有所不同。 
　嘗試接收驗證碼時，請確認網際網路連線狀況良好。
　需注意，如果您要求多個驗證碼，只有最新的一個具有效力。 
　若情況持續，煩請電郵至 info@deephealth.com.hk (mailto:info@deephealth.com.hk?subject=未能收到驗證碼)以作跟進。

Question 11

4. 在香港境外可以使用拍健嗎？

Accepted Answer

可以。
　若您是 iOS 用家，您可以直接從 App Store 下載並使用拍健應用程式。
　若您是 Android 用家，您可於拍健網站首頁中的「按此下載 APK」下載並使用拍健應用程式。

Question 12

1. How I use HealthCap apps if I do not have any app stores in my mobile phone?

Accepted Answer

You can download the APK file at the main page of HealthCap websitee(javascript:void(0))ven if you do not have any App Store or Google Play Store in your mobile phone or tablets. 
https://static.wixstatic.com/media/undefined

Question 13

2. What is verification code?

Accepted Answer

A new register will receive a text message with a verification code sent to the mobile number as a verification during the registration process.

Question 14

3. What can I do if I do not recieve the verification code?

Accepted Answer

You can press 'resend' to receive a new set of verification code if you do not receive the verification code within 30 seconds. 
　Delivery speed and availability may vary by location and service provider. Make sure you have adequate internet connection when you try to get your codes.
　If you requested multiple verification codes, only the newest one works. 
　If you still cannot receive after several times, please send us email at info@deephealth.com.hk.(mailto:info@deephealth.com.hk?subject=I cannot receive verification code)

Question 15

4. Can I use HealthCap apps outside Hong Kong?

Accepted Answer

Yes. 
　If you are an iOS user, you can directly download HealthCap apps in the App Store. 
　If you are an Android user, you would need to download the  APK file at the main page of HealthCap website. ​(undefined)​​​​​​

Question 16

1. 付款的方式是什麼？

Accepted Answer

本產品使用 PayPal （接受信用卡）進行網上付款交易方式。
　付款過程經由 PayPal 平台加密保護及處理，過程中本公司不會獲得任何關於 閣下的 PayPal 帳戶或信用卡資料，請放心使用。

Question 17

2. 我沒有 PayPal 帳戶，該怎麼辦？

Accepted Answer

您不一定需要擁有 PayPal 帳戶，可以直接選擇以信用卡付款即可：
 
https://static.wixstatic.com/media/undefined

您亦可請參閱「購買流程」了解更多。

Question 18

3.我如何查詢目前訂單的處理情況？

Accepted Answer

成功完成交易後，您將會收到「訂單確認」電郵，內附已確認之訂購資料。

Question 19

4.我可否修改或取消網上訂單？

Accepted Answer

訂單一經確認，將不可修改或取消。

Question 20

5.我可以更改訂單上的收貨地址嗎？

Accepted Answer

如需更改收貨地址，煩請自行與順豐速遞查詢。
 
　順豐速遞：
　客戶服務熱線： 27300273 
　網址：https://www.sf-express.com/hk/tc/ (https://www.sf-express.com/hk/tc/)

Question 21

1. 派送的方式是什麼？

Accepted Answer

本產品均使用順豐速運寄出。
　在貨品發出後，運送資料和追蹤編號會經所提供的電話號碼通知閣下。
 
　除了住宅或工商地址，您亦可選擇順豐站、順豐合作點或順便智能櫃自取貨品，只需於送貨地址欄位填上（1）點碼 （順豐站／順豐合作點） 或 網點代碼（順便智能櫃）及（2）詳細地址即可。
 
　有關順豐站、順豐合作點或順便智能櫃資料，請參閱：
　• 順豐站地址：https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/(https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/)
 
　• 順豐合作點地址：https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/S.F.-Service-Points/(https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/S.F.-Service-Points/)
 
　• 順便智能櫃地址：https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/ (https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/)

Question 22

2. 我需要額外付運費嗎？

Accepted Answer

如購買1部拍健藍牙手臂式血壓計，本地運費約為港幣$30*，順豐速運以貨到付款形式收取。
　如購買2部或以上，本地運費全免。
　*有關運費將一切以順豐速運最新價目為準

Question 23

3. 購買後需時多久才可以收到產品？

Accepted Answer

一般情況下，產品會於確認訂單後 3-7個工作天內送到指定地址或順豐自取點。
　除法定假日、八號或以上颱風警告信號或黑色暴雨警告生效時外，順豐速運會於星期一至星期六在香港指定地區送貨。具體運送時間須視乎物流公司而定。

Question 24

4. 香港以外的地區及其他國家可以購買嗎？

Accepted Answer

我們樂意為您提供不同地區的訂購，請電郵至 sales@deephealth.com.hk (mailto:sales@deephealth.com.hk?subject=其他地區購買拍健藍牙血壓計)與我們聯絡。

Question 25

1. What is the delivery method?

Accepted Answer

This product is sent by SF Express.
After the product is dispatched, the shipping information and tracking number will be sent to you via the phone number provided.
Other than residential or business address, you can also choose to pick up the product at SF Store Locations, SF Service Partner Locations or EF Lockers by filling in the delivery address field with (i) code of SF Express Stores/SF Service Partner Locations or EF Lockers and, (ii) the detailed address. 
For information about SF Stores, SF Service Partner Locations or EF Lockers, please refer to:
　• SF Store Locations: https://www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/
　• SF Service Partners: https://www.sf-express.com/hk/en/dynamic_function/S.F.Network/S.F.-Service-Points/
　• EF Locker Locations: https://www.sf-express.com/hk/en/dynamic_function/S.F.Network/EF-Locker/

Question 26

2. Do I need to pay additional delivery charges?

Accepted Answer

If you purchase a HealthCap Bluetooth Blood Pressure Monitor, the local delivery fee is around HK$30*, and SF Express will collect it on delivery.
For purchase of 2 or more, local delivery fee is free.
*The freight will be subject to the latest price of SF Express.

Question 27

3. How long does it take to receive the product after purchase?

Accepted Answer

Under normal circumstances, the product will be delivered to the designated address or SF Express pick-up point within 3-7 working days after the order is confirmed.
Other than statutory holidays, Typhoon Signal No. 8 or above, or Rainstorm “Black” Warning Signal hoisted, SF Express will deliver goods in designated areas in Hong Kong from Monday to Saturday. The exact delivery time will depend on the arrangement of the logistics company.

Question 28

4. Can purchase outside Hong Kong or other countries be supported?

Accepted Answer

We are happy to serve you in different regions.  Please contact us through email at sales@deephealth.com.hk.

Question 29

1. 我該如何升級至拍健加強版？

Accepted Answer

成功下載及註冊 HealthCap 應用程式​(基本版)後，在拍健加強版按「立即購買」，再按相關指示完成付款（每個加強版帳戶港幣 $120），你的帳戶將約1-3個工作天內會升級至拍健加強版。
　詳請參閱加強版「購買流程」(javascript:void(0))了解更多。

Question 30

2. 我已完成付款，為什麼我仍未能升級至加強版？

Accepted Answer

以下原因均有機會導致未能升級至加強版：
　1. 非拍健用戶（須預先下載拍健）
　2. 升級需時約1-3個工作天 
　3. 必須先登出及再次登入拍健 
　4. 付款時所登記的電話號碼與拍健帳戶不符 
　如仍然未能升級，煩請電郵至 info@deephealth.com.hk 以(mailto:info@deephealth.com.hk?subject=未能升級至加強版)作跟進。

Question 31

3. 我已升級至加強版，如何能看到家人的血壓記錄？

Accepted Answer

詳情請參閱拍健教學中(javascript:void(0))的「使用二維碼連繫家人帳戶」短片。

Question 32

我希望移除我的帳號，請問手續是什麼？

Accepted Answer

請提供資料，透過電郵聯絡David Cheung（david.cheung@deephealth.com.hk），我們在完成核對個人資料後，將會移除您的帳號。
https://static.wixstatic.com/media/e77660_49717229f16540398a1165dec702234b~mv2.png

Question 33

1. Is there maintenance service for the product?

Accepted Answer

This product sold by our company have a one-year warranty service based on the date of official electronic receipt.  When warranty service is required, a valid official receipt must be presented.
For other maintenance, please refer to page 19-20 in User’s Manual of "HealthCap Bluetooth Blood Pressure Monitor".

Question 34

2. What should I do if there is abnormality found in the product?

Accepted Answer

If there is abnormality found within 7 days after receiving the product, please send email to us at sales@deephealth.com.hk with the following information:
Email subject: "Replacement of HealthCap Bluetooth Blood Pressure Monitor"
Email content: Please provide (i) order number, (ii) registered name, (iii) contact number and (4) abnormality or reason for replacement
Please note that the product must be brand new with all packaging (including but not limited to the integrity of the product, accessories, packaging, original carton, and all accompanying documents or information); otherwise, execution of your replacement right may be affected or you may be liable to the damage cost. 　
When the returned product is checked and accepted, the replacement procedure will be started and you will be notified by email before the product is dispatched.
In case of any disputes, the company reserves the right of final decision.

Question 35

3. Can I request a refund?

Accepted Answer

Under normal circumstances, if the order has been submitted and paid, no refund will be accepted.
If you find any abnormality in the product, please send email to us at sales@deephealth.com.hk, within 7 working days after delivery, with the order number, registered name, contact number and abnormality found.  We will follow up for you as soon as possible.

Question 36

1.How can I upgrade to HealthCap Premium Version?

Accepted Answer

After registration of HealthCap Basic Version, you could click 'Buy Now'(https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=7K7RPPC2VZC96) button at the page of HealthCap Premium Version, and follow the payment procedures accordingly. (Each Premium account is HKD120). Your account will then be upgraded within 1-3 working days. 
　For details about purchase procedures, please visit "How to Purchase"(javascript:void(0)) at the page of HealthCap Premium Version.

Question 37

2. My payment is completed. Why my account is not yet upgraded?

Accepted Answer

Your account might not be upgraded due to the following reason(s):  
　1. Non HealthCap Users (You have to download HealthCap first!) 
　2. The upgrade process will be taken within 1-3 working days  
　3. You have to logout and re-login HealthCap apps after the upgrade 
　4. The contact number is not matched with the number provided during payment process 
　Please send us email at  info@deephealth.com.hki(mailto:info@deephealth.com.hk?subject=Cannot upgrade to Premium Version)f you still cannot upgrade the account.

Question 38

3. How can I link with my family members' account after the upgrade?

Accepted Answer

Please refer to the video clip "How to Synchronize Health Data of Family Members" in HealthCap Tutorial. (javascript:void(0))

Question 39

1. How should I set the year, date and time?"

Accepted Answer

Setting the YEAR:   Press the [SET] (or [設定]) button for about 3 seconds until numbers on screen are flashing. Then, press the [MEM] (or [記憶]) button to set the year (increases by 1 for each press), and finally save the setting by pressing the [SET] (or [設定]) button again.
Setting the DATE:    After setting the year, the screen for setting the date (month and day) will be shown.  The initial setting of the month and day is 1/01. When 1 (for month) is flashing, press the [MEM] (or [記憶]) button to adjust (increases by 1 for each press), and save the setting by pressing the [SET] (or [設定]) button.  Then, set the day in the same way as setting the month.
Setting TIME:   After setting the year and date, the screen for setting the time (hour and minute) will be shown.  So, set the hour and minute separately in the same way as setting the date.

Question 40

2. Will the date and time settings on the blood pressure monitor affect the date and time of blood pressure data uploaded?

Accepted Answer

No, the time for uploading blood pressure data is based on the time setting in the HealthCap App (i.e. Hong Kong Standard Time) and will not be affected by the date and time settings on the blood pressure monitor.

Question 41

3. How can I adjust the volume of voice navigation?

Accepted Answer

Press the [SET] (or [設定]) button for about 3 seconds until the screen flashes.  Then, press the [SET] (or [設定]) button 5 times until the "SP" layout is shown.  Press the [MEM] (or [記憶]) button to switch the volume to 1, 2 or 3, or select OF to turn off the voice navigation.  Finally, save the setting by pressing [SET] (or [設定]) button again. (The blood pressure monitor will shut down after setting.)

Question 42

4. Can the voice navigation of the blood pressure monitor be turned off?

Accepted Answer

Yes. Select OF in the adjustment of voice navigation to turn off the voice navigation.  Or, press [SET] (or [設定]) button once after turning on the blood pressure monitor to turn off the voice navigation.

Question 43

5. After the blood pressure is measured, why is the blood pressure data not automatically stored in HealthCap?"

Accepted Answer

Before measuring blood pressure, you must first launch to the HealthCap App and connect it with the blood pressure monitor through Bluetooth.  Then, you may press "Start" in the HealthCap App to perform blood pressure measurement.
For setting up Bluetooth connection between HealthCap App and HealthCap Blood Pressure Monitor, please refer to the leaflet "Six Steps to Connect to HealthCap App" in the package of blood pressure monitor or the webpage "Six Steps to Connect with HealthCap":
https://www.healthcapture.com.hk/bluetooth-intro

Question 44

6.  If I haven't downloaded HealthCap, can the blood pressure monitor still be used?"

Accepted Answer

Yes.  Press the [Start/Stop] (or [開始／停止]) button to turn on the blood pressure monitor.  Then, press the [Start/Stop] (or [開始／停止]) button again for about 3 seconds, the voice navigation will prompt that blood pressure measurement is about to start.
Having said that, we still recommend you to use the blood pressure monitor with the HealthCap App for checking blood pressure reports and monitoring blood pressure trends regularly.

Question 45

7. Why is the blood pressure record in memory records different from the BP readings just measured?

Accepted Answer

Press the [MEM] (or [記憶]) button, the screen will display AVG. This set of data is the average of the last three measurement records. Press the [MEM] (or [記憶]) button again, the most recent record (i.e. the blood pressure readings just measured) will be shown.

Question 46

8. Why can't other Bluetooth-enabled applications be connected with the HealthCap Bluetooth Blood Pressure Monitor?

Accepted Answer

HealthCap Bluetooth Blood Pressure Monitor is only manufactured for connection with the HealthCap App.

Question 47

我該如何設定年份、日期和時間？

Accepted Answer

設定年份：首先按【設定】鍵大約3秒，直至螢幕出現閃爍的數字，然後按【記憶】鍵設置（每按一下增加1），完成後再按一下【設定】鍵。
設定日期：設定年份後，螢幕會進入日期設定（月和日），初始設定的月和日為1／01。當1（月份）閃爍時，按【記憶】鍵調教（每按一下增加1），完成後再按一下【設定】鍵；再按相同方法設定日子。
設定時間：設定年份和日期後，螢幕會進入時間設定（小時和分鐘），與設置日期的相同方法各自設定小時和分鐘。

Question 48

血壓計上的日期和時間設定會影響上傳血壓數據的日期和時間嗎？

Accepted Answer

不會，上傳血壓數據的時間是依照 HealthCap 拍健應用程式內的時間設定（即香港標準時間），並不會受血壓計上的日期和時間設定影響。

Question 49

我該如何調節語音導航的音量？

Accepted Answer

首先按【設定】鍵大約3秒直至螢幕閃爍，然後連續按5下【設定】鍵，顯示「SP」版面，按【記憶】鍵切換1、2或3的音量，或選擇 OF 關掉語音導航，然後按【設定】鍵完成。（血壓計會即時關機）

Question 50

血壓計的語音導航可以關掉嗎？

Accepted Answer

可以。在調節語音導航中選擇 OF 關掉語音導航，或開機後即時按一下【設定】鍵關掉語音導航。

Question 51

若沒有下載 HealthCap 拍健，血壓計仍可以使用嗎？

Question 52

為什麼查看血壓記錄時，與剛剛完成量度血壓的數據有所不同？

Question 53

我該如何設定年份、日期和時間？

Question 54

血壓計上的日期和時間設定會影響上傳血壓數據的日期和時間嗎？

Question 55

我該如何調節語音導航的音量？

Question 56

血壓計的語音導航可以關掉嗎？

Question 57

量度血壓後，為什麼血壓數據並沒有自動儲存至 HealthCap 拍健？

Question 58

若沒有下載 HealthCap 拍健，血壓計仍可以使用嗎？

Question 59

為什麼查看血壓記錄時，與剛剛完成量度血壓的數據有所不同？

Question 60

為什麼其他具備藍牙應用程式未能連接與拍健藍牙血壓計？

Question 61

1. 我該如何設定年份、日期和時間？

Question 62

2. 血壓計上的日期和時間設定會影響上傳血壓數據的日期和時間嗎？

Question 63

3. 我該如何調節語音導航的音量？

Question 64

4. 血壓計的語音導航可以關掉嗎？

Frequently Ask Questions

For further inquiries, please email to info@deephealth.com.hk