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Frequently Ask Questions
For details, please refer to the HealthyU健康大學堂 eshop : https://healthyu.com.hk/shop/
Setting the YEAR: Press the [SET] (or [設定]) button for about 3 seconds until numbers on screen are flashing. Then, press the [MEM] (or [記憶]) button to set the year (increases by 1 for each press), and finally save the setting by pressing the [SET] (or [設定]) button again.Setting the DATE: After setting the year, the screen for setting the date (month and day) will be shown. The initial setting of the month and day is 1/01. When 1 (for month) is flashing, press the [MEM] (or [記憶]) button to adjust (increases by 1 for each press), and save the setting by pressing the [SET] (or [設定]) button. Then, set the day in the same way as setting the month.Setting TIME: After setting the year and date, the screen for setting the time (hour and minute) will be shown. So, set the hour and minute separately in the same way as setting the date.
Payment for this product is done online through PayPal (accept credit cards).
The payment process supported by the PayPal platform is encrypted. During the payment process, information about your PayPal account or credit card will be protected by PayPal and will not be shared with us. So, you could use it with no worries.
You do not really need to have a PayPal account as you can choose to pay directly by credit card:
You can refer to "Purchase Process" to learn more.
No, the time for uploading blood pressure data is based on the time setting in the HealthCap App (i.e. Hong Kong Standard Time) and will not be affected by the date and time settings on the blood pressure monitor.
When the transaction is completed successfully, you will receive an email as "Order Confirmation" and it will list all the information of the confirmed order.
Press the [SET] (or [設定]) button for about 3 seconds until the screen flashes. Then, press the [SET] (or [設定]) button 5 times until the "SP" layout is shown. Press the [MEM] (or [記憶]) button to switch the volume to 1, 2 or 3, or select OF to turn off the voice navigation. Finally, save the setting by pressing [SET] (or [設定]) button again. (The blood pressure monitor will shut down after setting.)
Yes. Select OF in the adjustment of voice navigation to turn off the voice navigation. Or, press [SET] (or [設定]) button once after turning on the blood pressure monitor to turn off the voice navigation.
Once an order is confirmed, it cannot be modified or cancelled.
If you need to change the delivery address, please contact SF Express directly.
SF Express:
Customer Service Hotline: 27300273
Website: https://www.sf-express.com/hk/en/
Please download "HealthCap 拍健" mobile application from the Google Play Store or Apple App Store using your smartphone. It is completely free.
Yes. Press the [Start/Stop] (or [開始／停止]) button to turn on the blood pressure monitor. Then, press the [Start/Stop] (or [開始／停止]) button again for about 3 seconds, the voice navigation will prompt that blood pressure measurement is about to start.Having said that, we still recommend you to use the blood pressure monitor with the HealthCap App for checking blood pressure reports and monitoring blood pressure trends regularly.
1. Assist in the management of your blood pressure data.2. The latest updates from HealthyU健康大學堂 will be shared via the HealthCap mobile application, including registration details for lectures and workshops.
You can download the APK file at the main page of HealthCap website even if you do not have any App Store or Google Play Store in your mobile phone or tablets.
Press the [MEM] (or [記憶]) button, the screen will display AVG. This set of data is the average of the last three measurement records. Press the [MEM] (or [記憶]) button again, the most recent record (i.e. the blood pressure readings just measured) will be shown.
A new register will receive a text message with a verification code sent to the mobile number as a verification during the registration process.
Before measuring blood pressure, you must first launch to the HealthCap App and connect it with the blood pressure monitor through Bluetooth. Then, you may press "Start" in the HealthCap App to perform blood pressure measurement.For setting up Bluetooth connection between HealthCap App and HealthCap Blood Pressure Monitor, please refer to the leaflet "Six Steps to Connect to HealthCap App" in the package of blood pressure monitor or the webpage "Six Steps to Connect with HealthCap":https://www.healthcapture.com.hk/bluetooth-intro
HealthCap Bluetooth Blood Pressure Monitor is only manufactured for connection with the HealthCap App.
You can press 'resend' to receive a new set of verification code if you do not receive the verification code within 30 seconds. Delivery speed and availability may vary by location and service provider. Make sure you have adequate internet connection when you try to get your codes. If you requested multiple verification codes, only the newest one works. If you still cannot receive after several times, please send us email at info@deephealth.com.hk.
Yes. If you are an iOS user, you can directly download HealthCap apps in the App Store. If you are an Android user, you would need to download the APK file at the main page of HealthCap website.
You can download the APK file at the main page of HealthCap websiteeven if you do not have any App Store or Google Play Store in your mobile phone or tablets.
A new register will receive a text message with a verification code sent to the mobile number as a verification during the registration process.
You can press 'resend' to receive a new set of verification code if you do not receive the verification code within 30 seconds.
Delivery speed and availability may vary by location and service provider. Make sure you have adequate internet connection when you try to get your codes.
If you requested multiple verification codes, only the newest one works.
If you still cannot receive after several times, please send us email at info@deephealth.com.hk.
Yes.
If you are an iOS user, you can directly download HealthCap apps in the App Store.
If you are an Android user, you would need to download the APK file at the main page of HealthCap website.
本產品使用 PayPal （接受信用卡）進行網上付款交易方式。
付款過程經由 PayPal 平台加密保護及處理，過程中本公司不會獲得任何關於 閣下的 PayPal 帳戶或信用卡資料，請放心使用。
您不一定需要擁有 PayPal 帳戶，可以直接選擇以信用卡付款即可：
您亦可請參閱「購買流程」了解更多。
成功完成交易後，您將會收到「訂單確認」電郵，內附已確認之訂購資料。
訂單一經確認，將不可修改或取消。
如需更改收貨地址，煩請自行與順豐速遞查詢。
順豐速遞：
客戶服務熱線： 27300273
網址：https://www.sf-express.com/hk/tc/
本產品均使用順豐速運寄出。
在貨品發出後，運送資料和追蹤編號會經所提供的電話號碼通知閣下。
除了住宅或工商地址，您亦可選擇順豐站、順豐合作點或順便智能櫃自取貨品，只需於送貨地址欄位填上（1）點碼 （順豐站／順豐合作點） 或 網點代碼（順便智能櫃）及（2）詳細地址即可。
有關順豐站、順豐合作點或順便智能櫃資料，請參閱：
• 順豐站地址：https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/SF_store_address/
• 順豐合作點地址：https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/S.F.-Service-Points/
• 順便智能櫃地址：https://www.sf-express.com/hk/tc/dynamic_function/S.F.Network/EF-Locker/
如購買1部拍健藍牙手臂式血壓計，本地運費約為港幣$30*，順豐速運以貨到付款形式收取。
如購買2部或以上，本地運費全免。
*有關運費將一切以順豐速運最新價目為準
一般情況下，產品會於確認訂單後 3-7個工作天內送到指定地址或順豐自取點。
除法定假日、八號或以上颱風警告信號或黑色暴雨警告生效時外，順豐速運會於星期一至星期六在香港指定地區送貨。具體運送時間須視乎物流公司而定。
我們樂意為您提供不同地區的訂購，請電郵至 sales@deephealth.com.hk 與我們聯絡。
This product is sent by SF Express.
After the product is dispatched, the shipping information and tracking number will be sent to you via the phone number provided.
Other than residential or business address, you can also choose to pick up the product at SF Store Locations, SF Service Partner Locations or EF Lockers by filling in the delivery address field with (i) code of SF Express Stores/SF Service Partner Locations or EF Lockers and, (ii) the detailed address.
For information about SF Stores, SF Service Partner Locations or EF Lockers, please refer to:
• SF Store Locations: https://www.sf-express.com/hk/en/dynamic_function/S.F.Network/SF_store_address/
• SF Service Partners: https://www.sf-express.com/hk/en/dynamic_function/S.F.Network/S.F.-Service-Points/
• EF Locker Locations: https://www.sf-express.com/hk/en/dynamic_function/S.F.Network/EF-Locker/
If you purchase a HealthCap Bluetooth Blood Pressure Monitor, the local delivery fee is around HK$30*, and SF Express will collect it on delivery.
For purchase of 2 or more, local delivery fee is free.
*The freight will be subject to the latest price of SF Express.
Under normal circumstances, the product will be delivered to the designated address or SF Express pick-up point within 3-7 working days after the order is confirmed.
Other than statutory holidays, Typhoon Signal No. 8 or above, or Rainstorm “Black” Warning Signal hoisted, SF Express will deliver goods in designated areas in Hong Kong from Monday to Saturday. The exact delivery time will depend on the arrangement of the logistics company.
We are happy to serve you in different regions. Please contact us through email at sales@deephealth.com.hk.
Joining the HealthyU健康大學堂 membership program and completing the payment according to the relevant instructions will grant you access to HealthCap Premium Version. After confirming your HealthyU健康大學堂 membership, your account will be upgraded to HealthCap Premium Version within approximately 1 to 3 business days.To learn more, please visit: https://healthyu.com.hk/membership-account/membership/
Your account might not be upgraded due to the following reason(s): 1. Non HealthCap Users (You have to download HealthCap first!) 2. The upgrade process will be taken within 1-3 working days 3. You have to logout and re-login HealthCap apps after the upgrade 4. The contact number is not matched with the number provided during payment process Please send us email at info@deephealth.com.hkif you still cannot upgrade the account.
Please refer to the video clip "How to Synchronize Health Data of Family Members" in HealthCap Tutorial.
Please provide information and email to info@deephealth.com.hk, we will delete your account after confirmation of personal information.
This product sold by our company have a one-year warranty service based on the date of official electronic receipt. When warranty service is required, a valid official receipt must be presented.
For other maintenance, please refer to page 19-20 in User’s Manual of "HealthCap Bluetooth Blood Pressure Monitor".
If there is abnormality found within 7 days after receiving the product, please send email to us at sales@deephealth.com.hk with the following information:
Email subject: "Replacement of HealthCap Bluetooth Blood Pressure Monitor"
Email content: Please provide (i) order number, (ii) registered name, (iii) contact number and (4) abnormality or reason for replacement
Please note that the product must be brand new with all packaging (including but not limited to the integrity of the product, accessories, packaging, original carton, and all accompanying documents or information); otherwise, execution of your replacement right may be affected or you may be liable to the damage cost.
When the returned product is checked and accepted, the replacement procedure will be started and you will be notified by email before the product is dispatched.
In case of any disputes, the company reserves the right of final decision.
Under normal circumstances, if the order has been submitted and paid, no refund will be accepted.
If you find any abnormality in the product, please send email to us at sales@deephealth.com.hk, within 7 working days after delivery, with the order number, registered name, contact number and abnormality found. We will follow up for you as soon as possible.
After registration of HealthCap Basic Version, you could click 'Buy Now' button at the page of HealthCap Premium Version, and follow the payment procedures accordingly. (Each Premium account is HKD120). Your account will then be upgraded within 1-3 working days.
For details about purchase procedures, please visit "How to Purchase" at the page of HealthCap Premium Version.
Your account might not be upgraded due to the following reason(s):
1. Non HealthCap Users (You have to download HealthCap first!)
2. The upgrade process will be taken within 1-3 working days
3. You have to logout and re-login HealthCap apps after the upgrade
4. The contact number is not matched with the number provided during payment process
Please send us email at info@deephealth.com.hkif you still cannot upgrade the account.
Please refer to the video clip "How to Synchronize Health Data of Family Members" in HealthCap Tutorial.
Setting the YEAR: Press the [SET] (or [設定]) button for about 3 seconds until numbers on screen are flashing. Then, press the [MEM] (or [記憶]) button to set the year (increases by 1 for each press), and finally save the setting by pressing the [SET] (or [設定]) button again.
Setting the DATE: After setting the year, the screen for setting the date (month and day) will be shown. The initial setting of the month and day is 1/01. When 1 (for month) is flashing, press the [MEM] (or [記憶]) button to adjust (increases by 1 for each press), and save the setting by pressing the [SET] (or [設定]) button. Then, set the day in the same way as setting the month.
Setting TIME: After setting the year and date, the screen for setting the time (hour and minute) will be shown. So, set the hour and minute separately in the same way as setting the date.
No, the time for uploading blood pressure data is based on the time setting in the HealthCap App (i.e. Hong Kong Standard Time) and will not be affected by the date and time settings on the blood pressure monitor.
Press the [SET] (or [設定]) button for about 3 seconds until the screen flashes. Then, press the [SET] (or [設定]) button 5 times until the "SP" layout is shown. Press the [MEM] (or [記憶]) button to switch the volume to 1, 2 or 3, or select OF to turn off the voice navigation. Finally, save the setting by pressing [SET] (or [設定]) button again. (The blood pressure monitor will shut down after setting.)
Yes. Select OF in the adjustment of voice navigation to turn off the voice navigation. Or, press [SET] (or [設定]) button once after turning on the blood pressure monitor to turn off the voice navigation.
Before measuring blood pressure, you must first launch to the HealthCap App and connect it with the blood pressure monitor through Bluetooth. Then, you may press "Start" in the HealthCap App to perform blood pressure measurement.
For setting up Bluetooth connection between HealthCap App and HealthCap Blood Pressure Monitor, please refer to the leaflet "Six Steps to Connect to HealthCap App" in the package of blood pressure monitor or the webpage "Six Steps to Connect with HealthCap":
https://www.healthcapture.com.hk/bluetooth-intro
Yes. Press the [Start/Stop] (or [開始／停止]) button to turn on the blood pressure monitor. Then, press the [Start/Stop] (or [開始／停止]) button again for about 3 seconds, the voice navigation will prompt that blood pressure measurement is about to start.
Having said that, we still recommend you to use the blood pressure monitor with the HealthCap App for checking blood pressure reports and monitoring blood pressure trends regularly.
Press the [MEM] (or [記憶]) button, the screen will display AVG. This set of data is the average of the last three measurement records. Press the [MEM] (or [記憶]) button again, the most recent record (i.e. the blood pressure readings just measured) will be shown.
HealthCap Bluetooth Blood Pressure Monitor is only manufactured for connection with the HealthCap App.
設定年份：首先按【設定】鍵大約3秒，直至螢幕出現閃爍的數字，然後按【記憶】鍵設置（每按一下增加1），完成後再按一下【設定】鍵。
設定日期：設定年份後，螢幕會進入日期設定（月和日），初始設定的月和日為1／01。當1（月份）閃爍時，按【記憶】鍵調教（每按一下增加1），完成後再按一下【設定】鍵；再按相同方法設定日子。
設定時間：設定年份和日期後，螢幕會進入時間設定（小時和分鐘），與設置日期的相同方法各自設定小時和分鐘。
不會，上傳血壓數據的時間是依照 HealthCap 拍健應用程式內的時間設定（即香港標準時間），並不會受血壓計上的日期和時間設定影響。
首先按【設定】鍵大約3秒直至螢幕閃爍，然後連續按5下【設定】鍵，顯示「SP」版面，按【記憶】鍵切換1、2或3的音量，或選擇 OF 關掉語音導航，然後按【設定】鍵完成。（血壓計會即時關機）
可以。在調節語音導航中選擇 OF 關掉語音導航，或開機後即時按一下【設定】鍵關掉語音導航。
可以，按一下【開始／停止】鍵啟動血壓計，語音導航會提示即將開始量度血壓。
但我們仍建議配合 HealthCap 拍健應用程式一併使用，查看血壓報告，定期監察血壓趨勢。
按一下【記憶】鍵，螢幕中會顯示 AVG.，這組數據是取得最近三次測量結果的平均值。再按一下【記憶】鍵，則是最近一次的記錄（即剛剛完成的測量結果）。
設定年份：首先按【設定】鍵大約3秒，直至螢幕出現閃爍的數字，然後按【記憶】鍵設置（每按一下增加1），完成後再按一下【設定】鍵。
設定日期：設定年份後，螢幕會進入日期設定（月和日），初始設定的月和日為1／01。當1（月份）閃爍時，按【記憶】鍵調教（每按一下增加1），完成後再按一下【設定】鍵；再按相同方法設定日子。
設定時間：設定年份和日期後，螢幕會進入時間設定（小時和分鐘），與設置日期的相同方法各自設定小時和分鐘。
不會，上傳血壓數據的時間是依照 HealthCap 拍健應用程式內的時間設定（即香港標準時間），並不會受血壓計上的日期和時間設定影響。
首先按【設定】鍵大約3秒直至螢幕閃爍，然後連續按5下【設定】鍵，顯示「SP」版面，按【記憶】鍵切換1、2或3的音量，或選擇 OF 關掉語音導航，然後按【設定】鍵完成。（血壓計會即時關機）
可以。在調節語音導航中選擇 OF 關掉語音導航，或開機後即時按一下【設定】鍵關掉語音導航。
量度血壓前，必須先同步開啟 HealthCap 拍健應用程式，並進行藍牙配對，再按 HealthCap 拍健應用程式內「開始」進行血壓量度。
有關設置藍牙配對，請參閱隨機附上小單張「連接 HealthCap 拍健應用程式六步曲」
或網頁「連接拍健六步曲」
https://www.healthcapture.com.hk/bluetooth-intro
可以，首先按一下【開始／停止】鍵啟動血壓計，然後再按【開始／停止】鍵大約3秒，語音導航會提示即將開始量度血壓。
但我們仍建議配合 HealthCap 拍健應用程式一併使用，查看血壓報告，定期監察血壓趨勢。
按一下【記憶】鍵，螢幕中會顯示 AVG.，這組數據是取得最近三次測量結果的平均值。再按一下【記憶】鍵，則是最近一次的記錄（即剛剛完成的測量結果）。
拍健藍牙血壓計只適用於配對 HealthCap 拍健應用程式使用。
Please provide information and email to info@deephealth.com.hk, we will delete your account after confirmation of personal information.
For further inquiries, please email to info@deephealth.com.hk
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